PLEASE BE ADVISED THAT OUR WEBSITE CONTACT FORM HAS BEEN EXPERIENCING TECHNICAL DIFFICULTIES, SO IT SHOULD NOT BE USED UNTIL FURTHER NOTICE. TO CONTACT OUR PRACTICE, PLEASE CALL THE PRACTICE OR EMAIL US ON INFO@SNNN.COM.AU. WE APOLOGISE FOR ANY INCONVENIENCE.
Our practice policy
Please note that we require at least 48 business hrs notice for cancellation or change of appointments, so as not to incur a charge.
Telehealth appointments can only be booked with valid credit card holding information.
Our doctors do not generally conduct medical correspondence via email. If you email us with questions, you will be asked to book an appointment. This can be via telehealth.
Prescriptions are offered at the time of consultation. If you require a prescription outside these times, and you cannot obtain that from your GP, you will either need to book an appointment, or pay a script fee beforehand for our doctors to prescribe this. Please note if it has been some time since your last appointment, you may be asked to make one. A fee is usually also levied for reproduction of records which can be charged to the requesting third party, but signed consent for release of information has to be presented.
You usually have to have a telehealth appointment to speak to a doctor. We can attempt to convey a message in a timely manner but this may not replace a scheduled appointment.
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Please note with the Covid-19 emergency, there may be certain patients that could ideally be seen by telehealth. Please ask us for details.
**COVID-19 precautions**
These are challenging times, and at SNNN, we want to reassure our patients that we are doing all we can to ensure our practice is a safe environment. This includes: – All our staff are fully vaccinated – Telehealth (video or phone) consultations using very easy to use high-speed platforms, compatible with computers, hand-held devices (Apple and Android). This means you can have your consultation from virtually anywhere – Regular disinfection and cleaning of all areas – Appropriate social distancing measures in the waiting area with restricted accompanying members – Negative pressure consulting room, with on-site Telehealth to the doctor to minimise the face-to-face interaction phase
We understand your concerns, so please call the practice if you are uncertain if you should attend for any reason.
Patients
Call 02 8287 1900 for information. This number is also for all appointment related matters – please do not use the contact form for this purpose.
GPs
For referrals see here, and call 02 8287 1900 for further information
Our Argus ID for electronic referrals – 607891
Please feel free to contact one of our neurologists if there is a specific case you wish to discuss.
Find us
Sydney North Neurology & Neurophysiology:
Suite C1, 210 Willoughby Rd, Naremburn NSW 2065, Australia
Privacy policy
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
What personal information do we collect?
The information we will collect about you includes: names, gender, date of birth, addresses, email, contact details, medical information including medical history (inc. specialist results and test results), medications, allergies, adverse events, immunisations, social history, family history and risk factors, genetic information.
How do we collect your personal information? Our practice will collect your personal information: when you make your first appointment our practice staff will collect your personal and demographic information via your registration; when you send through an online enquiry to our practice via the website.
Who do we share your personal information with? We sometimes share your personal information: with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy; with other healthcare providers
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your expressed consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
How can you lodge a privacy related complaint, and how will the complaint be handled at our practice? We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to us. We will then attempt to resolve it in accordance with our resolution procedure. This may take up to 30 days.
Policy review statement: Our privacy policy is regularly reviewed to ensure that it is in accordance with any changes that may occur.
Disclaimer to website viewers: Our website is provided for information and educational purposes only. No doctor/patient relationship is established by the use of this site. Diagnosis and treatment is not provided through this website. Any information contained here should be used in consultation with a doctor. This site is not intended to offer any specific medical advice to anyone.
